Challenge:

Many Illinois residents struggle to navigate the complex landscape of healthcare financial assistance, leaving them unaware of available programs that could help cover medical costs. The Chicago Department of Health sought a clear, user-friendly resource to educate uninsured and underinsured individuals about their options, ensuring greater access to affordable healthcare services.

Solution:

We developed a Financial Assistance Tip Sheet, designed to provide concise, actionable guidance on accessing healthcare coverage and hospital-based financial aid. Key features included:

• Overview of Medicaid programs (All Kids, FamilyCare, ACA Adults, Moms & Babies, AABD, etc.).

• Eligibility guidelines for Medicaid, ACA Marketplace plans, and hospital financial assistance.

• Step-by-step instructions on how to apply for financial aid, including necessary documentation.

• Information on hospital financial assistance policies, ensuring transparency in patient rights.

• Guidance on finding hospital contacts, such as financial officers and patient advocates, for direct support.

Results:

The Financial Assistance Tip Sheet became a valuable resource for residents seeking affordable healthcare solutions. By providing clear eligibility criteria and practical steps, the document empowered individuals to take advantage of existing financial aid programs, reducing financial barriers to medical care. The Chicago Department of Health praised the accessibility and clarity of the guide, highlighting its role in improving public awareness and ensuring hospitals meet their obligation to inform patients about financial assistance programs.